You will find the password for the Friends area of our website in our Friends welcome email which you should have received upon joining. You can also find it in previous Friends Newsletters. Please remember to check your spam if you are having trouble. If you still cannot find it, I am more than happy to email you the password on request.

We will aim to have tickets go live two weeks before the date of each event. This is because events are very popular and tend to sell out incredibly quickly. To ensure everyone who wants to attend gets the same opportunity to book, we've tried to standardise and stagger their release date so you can plan ahead.

Each time new tickets go on sale we will let you know via our Friends Newlsetter. Tickets will be on sale at our shop and links will be active on our Friends 2023 Programme page on the Friends area of the website.

No tickets for tours are issued, the guide will have your name on arrival. Information about your tour including meet point and duration can be found on the event listing on our website.

Our tours go ahead rain or shine and tickets are non refundable. If you find you can no longer make the tour we are unable to transfer you to another date, but please feel free to pass your booked place onto a friend to go in your place. The ticket will remain in your name.

Due to the above transfer policy we do not operate a waiting list for tours. Make sure you are signed up to the Open City email newsletter at the bottom of those page to hear new tour dates first.

For questions about Open House Festival, please write to openhouse@open-city.org.uk. Please note that due to the volume of enquires it may take up to ten working days for our volunteers to respond to your message.

For queries about products you’ve purchased please contact sales@open-city.org.uk. You will need your order number.

If you are an Open City Friend, are interested in becoming an Open City Friend, or have questions about our exclusive programme of events for friends of the charity, please email friends@open-city.org.uk.

To book a private group tour please email merlin@openhouseworldwide.org.

Form information about partnering with us, please write to sponsorship@open-city.org.uk.

To read our complaints policy or make a complaint about the charity, please click here.